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Your account data on casiobe stays under your control. This policy explains exactly what we collect when you access the lobby, use GoPay, ShopeePay, or Bank Transfer, and how that information is stored and protected — so you know where things stand before you log in.
When you create an account on casiobe or make a transaction through GoPay, ShopeePay, or Bank Transfer, we collect the information needed to operate your account — your registered contact details, transaction records, login activity, and device identifiers used during your session. We use this data to verify your identity at login, process deposits and withdrawals to your chosen payment method, and route support requests to the right team when you reach out. We do not sell your personal data to third parties. Data shared with payment processors — including GoPay, ShopeePay, and Bank Transfer providers — is limited to what those services require to complete your transaction. We retain account records for the period required under applicable Indonesian law and our internal compliance process. After that retention window closes, records are deleted or anonymized according to our data lifecycle schedule. Access to your stored data is restricted to authorized internal teams and to processors operating under a data-handling agreement with us. Where local law applies additional requirements to data held about Indonesia-based account holders, those requirements govern. Availability of this service depends on local law and eligible regions.
Payment data processed through GoPay is shared only with GoPay's payment infrastructure to complete your deposit or withdrawal. We retain a transaction reference in your account history; full card or wallet credentials are never stored on our servers.
ShopeePay transaction data follows the same handling model. The reference ID and amount are logged to your account wallet history so you can verify each transaction from your account dashboard after login.
For Bank Transfer, we store the account reference and transaction amount needed to reconcile your deposit. Supporting documents you submit during verification are held only for the period required by our compliance process.
We log session timestamps and device identifiers to protect your account from unauthorized access. If a login originates from an unrecognized device, our system flags it for review before granting full account access.
This policy applies to data collected directly through casiobe — your account registration, lobby activity, and transactions made using the payment methods available in your account settings. It does not govern how third-party services handle data on their own systems once a transaction leaves our platform.
All data collected when you log in, register, or update your account details falls under this policy. This includes your email address, phone number, and any verification documents submitted through the account page.
Deposits and withdrawals processed through GoPay, ShopeePay, or Bank Transfer are covered here up to the point they reach the payment processor. From that point, the processor's own privacy terms apply to the data they handle.
Browsing activity within the casiobe lobby — which game categories you open, session duration, and page navigation — is collected to improve how the catalog is organized for your account. This data is not shared with game studios such as Joker, Spadegaming, CQ9, or Habanero for profiling purposes.
Links to external sites, social login providers, or partner services operate under their own privacy policies. Once you leave the casiobe domain, this policy no longer applies. We recommend reviewing the privacy terms of any external service you connect to your account.
You have the right to access the personal information we hold about your account, correct details that are out of date, and ask questions about how your data is used. These rights apply to Indonesia-based account holders where local law permits. To review your transaction and account records, log in and open the account dashboard — your deposit history, registered contact details, and active session information are all visible there. If something looks incorrect, you can update contact details directly from the account settings page or reach our support team through the channels listed in this policy. For requests that go beyond what the account dashboard covers — such as asking us to delete a record or provide a full data export — contact our support team directly. We aim to respond to data requests within the timeframe required under applicable law. Requests that involve identity verification will ask you to confirm ownership of the account before we act on them.
Log in to the account dashboard to see your registered details, transaction history, and active session log. This covers GoPay, ShopeePay, and Bank Transfer transactions processed through your account.
Update your registered email address, phone number, or contact information directly from the account settings page. If a field is locked for security reasons, contact support to request the change with account verification.
For questions about how a specific piece of data is used — for example, how long a Bank Transfer verification document is retained — send a message through our support channel and reference the specific data type in your request.
To request deletion of account data beyond what the settings page allows, contact support with your account details. We will confirm what can be removed under our retention obligations and process eligible requests accordingly.
For privacy-related questions, data access requests, or concerns about how your information is handled, use the contact paths below. When reaching out about a specific transaction — GoPay, ShopeePay, or Bank Transfer — include the transaction reference visible in your account dashboard to help us locate the record quickly.
Open the chat widget from any page in your account to reach our support team. For privacy queries, describe the specific data concern so the team can route your request to the right person.
Send a written privacy request to our support email address listed in your account contact page. Include your registered email and the nature of your request. We respond within the timeframe required under applicable law.
Many data queries can be resolved without contacting support. Log in and open the account dashboard to view your transaction records, registered details, and active session history directly.
Keeping your account data accurate and secure is a core part of how we run the platform. Here is how each area works in practice, so you know what to expect when you use your account.
We use cookies to keep your session active while you browse the lobby and to remember your preferred language and payment method. You can manage cookie preferences through your browser settings. Disabling session cookies will require you to log in again each visit.
Login attempts are monitored for unusual patterns. If access from an unrecognized device is detected, additional verification is required before account access is granted. We do not store full payment credentials — GoPay, ShopeePay, and Bank Transfer references are logged as transaction IDs only.
We retain account records for the period required under Indonesian law and our compliance obligations. Transaction logs linked to GoPay, ShopeePay, or Bank Transfer are kept for reconciliation purposes. When the retention period ends, records are deleted or anonymized on a scheduled basis.
To update your data handling preferences or request a review of stored records, contact support through the channels listed on the support section of this page. Identity verification is required before changes are made to sensitive account fields.
Below are the questions we hear most often about how casiobe handles account data, what rights you have, and how to act on them.
We collect the contact details you enter during registration — your email address and phone number — along with login activity and device identifiers used during your session. If you submit verification documents, those are held only for the period required by our compliance process.
Payment data is shared with GoPay or ShopeePay only to the extent needed to process your transaction. A reference ID and transaction amount are logged to your account wallet history. Full wallet credentials are never stored on our servers — only the transaction reference.
Yes. Log in and open the account dashboard to view your registered contact details, transaction history for GoPay, ShopeePay, and Bank Transfer, and your active session log. For a full data export beyond what the dashboard shows, contact support directly.
Update most contact details directly from the account settings page after logging in. If a field is locked, send a request to support with your account details and the correction you need. We will verify account ownership before making changes to sensitive fields.
We retain account and transaction records for the period required under applicable Indonesian law and our internal compliance obligations. When that retention window closes, records are deleted or anonymized on a scheduled basis. Specific retention periods depend on the type of data and applicable local requirements.
Use the live chat widget from your account page or send a written request to our support email listed in the account contact section. Include your registered email and describe your concern. Deletion requests are reviewed against our retention obligations before we act on them.